Integra Network Mediation device automates the provisioning
of subscriber accounts across multiple network elements and infrastructure
providers. The software, which can be used within any infrastructure
suppliers IN or Service Node architecture, identifies changes in
subscriber account status and triggers the corresponding switch commands
for these predefined events.
Integra Customer Relationship Management system provides
end-users (Customer Care Representatives, Subscribers,
Corporate Stores, and others) with the ability to self-provision and
administrate their customer accounts. The CRM was designed to allow
non-technical users access to ancillary platforms (such as Voice Mail,
Prepaid Calling Cards, etc.) to perform routine account queries and
Integra Management Reporting module provides a full suite of
custom developed management reports that provides the operator with the
information they need to make timely decisions. These reports support the
tactical and strategic operations of a telecom operator, and provide
information across functional areas including Marketing, Customer Care,
Engineering and Finance departments.
Integra Distribution Channel Interfaces provides the means
to electronically interact with the operatorís distribution channels (such
as banking networks, credit card companies, internet and retail channels)
for the distribution and management of Prepaid PIN codes. This software
allows for the automation of PIN code distribution and settlement of
accounts between telephony operators and their distribution channels.